Terms of service

These terms and conditions regulate the business relationship between you the user of this website, and us, Enigma Jewellers Pty Ltd (ABN 82 608 171 624).

By using this website in any way, or by buying from us, you agree to be bound by these terms and conditions.

This website is owned and operated by Enigma Jewellers.

 Definitions:

You are a visitor to our website/our customer.

 RETURNS

All sales are subject to our returns policy.

 

YOUR ORDER

By completing a purchase order, you are making an offer to purchase the product at the price set out in the Website.

Payment must be made at the time of submitting the Purchase Order. Payment can be made by Visa, MasterCard, Amex, Afterpay, Zip Pay or PayPal only. You warrant that You are an authorised user of the credit card, Afterpay account, Zip Pay account or PayPal account used to complete payment.

All purchase orders placed through this website are subject to confirmation and acceptance by Enigma Jewellers. We will email you with confirmation of the receipt of your Purchase Order.

Enigma Jewellers may reject your purchase order for any reason and refund any payment made by you, at any time prior to dispatch.

If we do not have all of the goods you order in stock, we will offer you alternatives. If this happens you may:

- accept the alternatives we offer;

- cancel the order.

 If there is a price discrepancy due to market price fluctuation or any other reason, the purchase order may be rejected by us.

 

Enigma Jewellers may vary prices in the event of price changes or mistakes on this website without prior notice to you.

If Enigma Jewellers requests payment for increased prices, you may cancel the order. Notification of your wish to cancel the order in these circumstances must be received within seven (7) days of the correspondence of the increase.

 

PRICE AND PAYMENT

The price is as set out in the order confirmation.

It is possible that the price payable for particular goods may have increased from that posted on our website. If that happens, we will not dispatch the goods until you have confirmed that you wish to buy at the new price. No goods will be shipped or dispatched until payment for the goods has been received in full.

Prices include goods and services tax (GST).

If the item you order is available in parts, you must pay us the full price of your order before we will send any part of it.

Bank charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than Australian dollar will be borne by you.

If, by mistake, we have under-priced goods, we will not be liable to supply those goods to you at the stated price, provided that we notify you before we dispatch them to you.

The price of the goods does not include the delivery charge which will be charged at the rates applicable at the date you place your order and which will be displayed on a page of our website before we ask you to pay.

If we owe you money (for this or any other reason), we will credit your credit or debit card as soon as reasonably practicable but in any event no later than 45 days from the date when we accept that repayment is due.

 

TERMINATION

Enigma Jewellers reserves the right to terminate the agreement to supply products at any time. Enigma Jewellers shall not be liable to you for any cost, expense, or damages whatsoever for terminating this agreement.

If the product has not been delivered to you prior to any termination of this agreement by Enigma Jewellers, and the purchase fits within all other guidelines, Enigma Jewellers will refund to you any payment you have made prior to termination.

Enigma Jewellers may terminate the agreement under which you can use this website immediately without notice if you are in breach of any term of this agreement.

 

LIMITATION OF LIABILITY

To the extent permitted by law, all guarantees, warranties or representations which are not expressly stated in this agreement are excluded. If Enigma Jewellers is liable for breach of an imposed guarantee or implied warranty or representation, Enigma Jewellers’ liability is, at its option limited to the replacement of the products or the supply of equivalent products, the repair of the products or the payment of having the products replaced or repaired.

Enigma Jewellers has provided information on this website as accurately as possible. We take all reasonable care - in so far as it is in our power to do so - to keep the details of your orders and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the site.